Workflow processes are an essential element of any project. They’re the steps a task follows from start to end. They help you plan and track important milestones by establishing an organized sequence of actions that can reduce the amount of time and effort required to finish a task.
To design workflow processes, begin by identifying your goals. Determine what exactly needs be done, who’s responsible for each job and how time each step will take. This will help you design a an organized workflow that’s tailored to your specific business requirements and goals, which will improve efficiency and productivity while ensuring the best possible results.
Then, discuss with your team members to determine their roles. This will help you eliminate tasks that are redundant and overlap that consume time, resources and money. If, for instance your customer service department is spending most of its time answering calls and not responding to emails you might want to shift their work to better meet your business requirements.
Examine your workflow map to see the areas where there are inefficiencies. For example when one of your workflow processes takes too long because a team is waiting on the insight of another change, it is possible to accelerate it and improve employee and client satisfaction.
Use interaction nodes to show options that users will be presented with during a workflow process, such as accepting or rejecting records. You can also add wait nodes to stop the workflow for an amount of time or until an event occurs, like receiving a reply from a customer.